FREQUENTLY ASKED QUESTIONS

Troubleshooting Common Problems
What’s the difference between an Account Holder and a Candidate?
Who is an Account Holder?
How do I become an Account Holder?
Why do I register and become an Account Holder?
Who should be the Account Holder – teacher or parent?
I purchased an exam but when I log in I can’t get access to practice exams for the exam I purchased.
I can’t find my Exam Key and Password.
How long do I have to complete the exam I purchased?
Will I still receive a certificate?
How long will it take to receive my certificate?
Who can supervise the exam?
The slurs don’t work.
Can I purchase an exam if I don’t have a credit card?
When I click on 'Start Exam' it doesn’t work or I get an error message.
Can I check if I have Adobe Shockwave Player on my computer?
I finished the exam but it won’t send.
How do I know if my exam has been sent?
What if I close the exam window before the exam has sent?
Will all written exams eventually be online?
Will the candidate receive a report?
What web browser do I need to run the examination software?
How do I prepare for an exam?
How does a school white list the AMEB exam site?
How do I draw phrase marks?
How do I add beams to notes?
My exam froze.



General Questions
What will stop people from cheating?
Is on-line examining available for all AMEB examinations?
Will online examinations be available for all grades?
Will higher grades be available as well?
Will Speech & Performance Theory Examinations be available?
Can I still sit a 'pen and paper' written theory exam?
Will I still receive a certificate?
What are the benefits of online examinations?
Can I enter more than one candidate at a time?
Can a class or a group of students do an identical examination?
What is 'manually marked?'
How long does it take to get my results?
Manual marking vs. Computer marking
What is the passing grade for online exams?
How long do I have to take the exam?
What operating system does my computer need to be running in order to run the online exams?
I can't see my practice exam results.



How to Use the Site
How do I register?
Does it cost money to register?
Why should I register?
How much do the examinations cost?
How do I buy an examination?
What information do I need to enter a candidate?
I don’t understand how to do an examination?
Can a candidate do practice examinations?
Can I see the candidate’s result?
What happens if I can’t finish the examination?
What if external events mean I can’t complete an examination?
What if I think the marking is incorrect?
Which internet browser should I use to sit an exam?
Can I enter students' details and a bursar go in later to complete the payment?
What is an LUI number?



Save As You Go (SAYG) Question
Why do we need SAYG?
How do I start my exam again?
Will I get extra time?
Can I review the answers I have already completed?
Can the supervisor restart my exam whenever I like?
Why does it have to be done within one hour?
How many times can I restart the exam?
Do I need to have the same supervisor for each attempt?



Troubleshooting Common Problems
Q1
What’s the difference between an Account Holder and a Candidate?

An Account Holder must be 18 years or older and they will be the person who registers on the site and purchases the exam. The Candidate can be any age and sits the exam.



Q2
Who is an Account Holder?

An Account Holder is typically a parent, guardian, teacher or student 18 years or older. The Account Holder registers for the site and purchases exams for Candidates.

 

An Account Holder may also be the Candidate if they are 18 years or older.



Q3
How do I become an Account Holder?

To become an Account Holder you are required to register for the site. Registration is free and can be done from the Home Page by clicking on the Registration link on the left hand menu.



Q4
Why do I register and become an Account Holder?

An Account Holder can purchase an exam for themselves or on behalf of a child. When an Account Holder buys an exam they receive an Exam Key and Password which they pass onto the Candidate giving them access to do tutorials, practice exams and, ultimately, the official exam.



Q5
Who should be the Account Holder – teacher or parent?

The Account Holder, that is the purchaser of the exam, becomes the contact point for AMEB. All information is linked to this registration so acknowledgement of the purchase will be sent to the email address of the Account Holder, results will be available to the Account Holder and certificates will be mailed to the Account Holder. Teachers may prefer to be the Account Holder and purchase exams for their students to allow them to maintain access to this information. Particularly where multiple candidates are being entered it may be preferable for the teacher to be the Account Holder.



Q6
I purchased an exam but when I log in I can’t get access to practice exams for the exam I purchased.

There are two types of log ins:

·   Username and Password for Account Holders (Parent/Teacher)

·   Exam Key and Password for Candidates 

When you purchase an exam you receive an email containing the Exam Key and Password for that exam. The Candidate needs to log in from the home page by clicking on the ‘Candidates’ link and entering this Exam Key and Password exactly as they appear in this email. 



Q7
I can’t find my Exam Key and Password.

When you purchased the exam you will have received an email confirming the purchase and confirming the registration details. The email will have come from the following address:

sales@amebexams.edu.au

and the Subject Line will have read:

AMEB Online Exam Registration – [name of candidate]

Try searching your emails for either of the above. Depending on your internet provider and your own email settings sometimes these emails are directed to a Junk or Spam folder, so check these also. If you are unable to find your Exam Key and Password you need to contact Technical Support. Technical Support is available on the Home Page by clicking on ‘Contact Us’ at the top of the page and then clicking on ‘Email Support.’

 



Q8
How long do I have to complete the exam I purchased?

The exam will stay current on the system for 12 months from the time of purchase.



Q9
Will I still receive a certificate?

Yes. Successful candidates will still receive a certificate from their state AMEB by post.



Q10
How long will it take to receive my certificate?

Certificates are sent out by the State AMEB Offices with candidates generally receiving their certificates within 10 days of completing the exam. 

To follow up about exam certificates, please contact your state office.



Q11
Who can supervise the exam?

Any adult 18 years or older can supervise the exam. Normally we would expect it to be a parent or teacher but this is not a requirement. AMEB does randomly check supervisors to ensure they are 18 years or older and that they supervised the conduct of the exam appropriately.



Q12
The slurs don’t work.

Click on the slurs drawing tool and the cursor becomes a cross. Use the cross to highlight the notes that you want the slur to go over. We strongly recommend that you view the ‘Adding Slurs In Scales’ tutorial to allow you to understand how to use this feature.

 



Q13
Can I purchase an exam if I don’t have a credit card?

At the moment the only way to purchase on line is with a credit card. If you don’t have a credit card we recommend you discuss this further with your State Office.



Q14
When I click on 'Start Exam' it doesn’t work or I get an error message.

If the exam does not open up or you get a plugin error message, you may not have Adobe Shockwave Player installed on your computer. Go to www.adobe.com.au and on the right hand side of the page you will see “Get Adobe Shockwave Player.” Click on this link and follow the instructions to download Shockwave.

You will then need to install it.  Access the downloads in your browser and run the Shockwave Installer.

If you are in a school you may need to get special permission to download Shockwave and you may need to discuss this with your IT department.



Q15
Can I check if I have Adobe Shockwave Player on my computer?

Yes. Go to http://www.adobe.com/shockwave/welcome/ and follow the instructions.

You can also go to https://helpx.adobe.com/shockwave.html to check if your version of Shockwave Player is up to date.



Q16
I finished the exam but it won’t send.

Most exams send instantly on completion. Occasionally an exam will fail to send immediately. The online exam program is designed to keep trying to send and it is recommended that you leave the exam window open as long as you can. In some instances it has taken up to 45 minutes but the exam has been successfully sent at this point.



Q17
How do I know if my exam has been sent?

You will receive a message in the exam window telling you that the exam has been sent.

You can also refresh your candidate portal at www.amebexams.edu and if you took Grades 1 - 3 Theory of Music, Musicianship Grades 1 - 2 or Music Craft Preliminary to Grade 2 your results will be available immediately.  If you took a higher grade exam you will see a message saying your results will be available within a couple of days.



Q18
What if I close the exam window before the exam has sent?

In that instance the information will be lost, however the Exam Key will remain current and the candidate will be able to attempt the exam again at a convenient time.



Q19
Will all written exams eventually be online?

Yes, eventually all written exams will be available online.



Q20
Will the candidate receive a report?

Yes. After the examination has been completed the ‘paper’ will be electronically marked and this will be available to the purchaser and the candidate along with the result so a candidate will be able to see any errors that they made.



Q21
What web browser do I need to run the examination software?

All online exam users will need to be using Mozilla Firefox as their browser.  This can be downloaded for free here.



Q22
How do I prepare for an exam?

The AMEB offers online theory courses to prepare students for a Grade 1 and 2 Theory of Music exam. For more information visit www.amebtheory.edu.au. You will need to register for the course site, your login details for the exam site will not give you access to the course site.



Q23
How does a school white list the AMEB exam site?

The first thing to do is to make sure that you are using an up to date web browser and the latest copy of the Shockwave plugin for your exams. 

Once you have done this, if you are still experiencing problems then please have your IT staff add the domain name www.amebexams.edu.au to the white list or “no-cache” list of your school firewall and proxy servers. As the get statements are called from within shockwave, the no-cache meta tags cannot be used in the server response, so any well setup proxy server will cache the response and break the exams for the test takers by effectively hijacking their exam results before they reach the AMEB server. 



Q24
How do I draw phrase marks?

Phrase marks are also drawn using the slurs tool. To draw a phrase simply start draw the grey box around all the notes you wish to include in the phrase and release the click.

To  draw a phrase mark over two lines of melody, draw the grey box right over to the right hand side of the exam window, extend it beyond the edge of the window and release the click.  Then, to finish off the phrase mark on the next line, start the grey box beyond the very edge of the left hand side of the window and extend it to the end of the phrase.  You should see the two halves of the phrase following on from one another, from one line to the next.



Q25
How do I add beams to notes?

The beams are not dragged over to the stave like notes.  Click on the beam icon once in the tool bar and your cursor will turn into a crosshair (the + symbol).  You then use the crosshair to draw a grey box around the notes you wish to connect with a beam by placing it to the left of the first note, clicking and dragging the crosshair around it and and the second note.  Ensure you're highlighting the entire note with the grey box - not just the stem.  Whilst holding the click, the grey box will be apparent, then when you release the click the beam will appear. 



Q26
My exam froze.

Try closing all other applications and browser windows/tabs prior to opening your online exam.

We also recommend that online exam users double check that their cache is empty in Firefox and manually reset it by doing the following:

1.    Open Firefox
2.    type in about:preferences into the address bar
3.    Click on “Advanced” on the left hand side, then “Network" and clear your cache by clicking “Clear now” until the number goes down to 0.  Then, override the automatic cache management by placing a tick in the box and type in 500 in the field provided.





General Questions
Q27
What will stop people from cheating?

AMEB takes the security of its examinations very seriously. An online examination can only be purchased by an adult and so, normally, this will be done by a parent or teacher. At the time of purchase the purchaser will have to sign an electronic declaration agreeing that, to the best of their ability, they will ensure the candidate will complete the examination unaided and under full supervision.

Before the candidate can begin their examination a supervisor - 18 years old or older – has to sign off an electronic declaration agreeing to supervise the examination according to the terms of the On Line Examination Policy. The supervisor’s role is to be present throughout the entire examination and to ensure the candidate does not have access to any person or other aids while completing the examination.

The supervisor will have to supply their name and contact number and AMEB will randomly contact supervisors to ensure they fulfill their commitment according to the policy.



Q28
Is on-line examining available for all AMEB examinations?

On-line examining will be available for written examinations in Theory, Musicianship, Music Craft and Speech & Performance Theory.



Q29
Will online examinations be available for all grades?

Yes. Higher grade exams are continually being released throughout the year.



Q30
Will higher grades be available as well?

In time on-line examining will be expanded to include as many grades as possible.



Q31
Will Speech & Performance Theory Examinations be available?

Yes. They are currently in development in 2014.



Q32
Can I still sit a 'pen and paper' written theory exam?

Yes, for the time being written examinations will still be available in their traditional format. Please contact your state office for information about enrolling in a paper-based exam. 



Q33
Will I still receive a certificate?

Yes. Successful candidates will receive a certificate from their AMEB state office.  To enquire about online exam certificates please contact your AMEB state office: www.ameb.edu.au/state-offices



Q34
What are the benefits of online examinations?

  • Online examinations are convenient – you can do them at a time that suits you.
  • Instant results – your results will be available almost immediately  upon completing the examination.
  • Unlimited practice examinations – you will be able to do as many practice examinations as you like before you do the official examination.
  • Fun – many students enjoy using the computer to do theory.


Q35
Can I enter more than one candidate at a time?

Yes you can enter 2 or more candidates to do different examinations or to do the same examination all in one easy transaction.

When purchasing an exam the system will ask you the number of candidates you want to enter. If you enter a number greater than one in the field provided, the next page will ask you if you want to enter a number of candidates to do the same exam as a group, or enter a number of candidates to do exams individually. Choose the group option if you would like all the candidates to sit the same exam time. Choose the individual option if they are taking different grades or subjects, or if you would like candidates to sit their exam at different times.



Q36
Can a class or a group of students do an identical examination?

Yes. Normally each examination is randomly generated from the question bank but there is an option for a group of students to do an identical examination – just follow the options when you choose to enter more than one candidate.



Q37
What is 'manually marked?'

Some AMEB online exams can be marked automatically and others need to be marked by an AMEB examiner. For those marked by a human, your results will be available 3-4 business days after you submit your exam. If you have any queries regarding your mark, just use the technical support feature of the site and we will review your exam. In addition, the practice exams will not be marked. If you have questions regarding the correct answer please consult your teacher, the FAQs or the AMEB Office.



Q38
How long does it take to get my results?

For exams that are automatically marked, you wil get your results as soon as you finish your exam. For exams that are manually marked, you will get an email 3-4 business days after you complete your exam notifying you that your results are available. If you are not sure whether your exam is automatically or manually marked, see the table on the homepage at www.amebexams.edu.au



Q39
Manual marking vs. Computer marking

Higher-level AMEB exams (from Grade 3 Musicianship, Grade 3 Music Craft and Graft 4 Theory upwards) are marked by members of the AMEB Online Examining panel. Results for these exams are available 3-4 business days after they are submitted. Lower-grade AMEB exams are marked by the computer and results are available instantly after submission.

Practice exams for higher-level AMEB exams are not marked. The candidate's answers are saved and candidates can go back and review their answers with a parent or teacher at any time.

Practice exams for lower-grade AMEB exams are marked by the computer as the candidate completes the exam. Candidates' answers will not be saved after they complete these practice exams. 



Q40
What is the passing grade for online exams?

To pass a graded written examination, candidates need to achieve 65%. They will receive 'credit' at 75%, Honours at 85% and High Distinction at 95% and above. For diploma written examinations, a grade of 75% or higher is required to pass. For more information please see AMEB's Regulations at www.ameb.edu.au/content/regulations



Q41
How long do I have to take the exam?

Online exams expire 12 months after the purchase date. In that time you can take unlimited practice exams and access your results as many times as you would like. You will also receive a 30 day notice before your exam is set to expire.  Please note that the exams will be deactivated at 12am midnight on the day they expire.



Q42
What operating system does my computer need to be running in order to run the online exams?

If you are using a Mac you will need to be running OSX 10.7 or higher.

If you are using a PC you will need to be running Windows 7 or higher.



Q43
I can't see my practice exam results.

Practice exams for higher-level AMEB online exams (ie Theory Grade 4 - 5, Musicianship Grade 3 - 6, Music Craft Grade 2 -4) are not marked. The candidate's answers are saved and candidates can go back and review their answers with a parent or teacher at any time.

Practice exams for the earlier AMEB online exams are marked by the computer as the candidate completes the exam. Refresh the practice exam page to view the overall result of a practice exam. Candidates' answers will not be saved after they complete these practice exams.





How to Use the Site
Q44
How do I register?

Go to the home page and select “register” from the menu on the left and then complete the details as required.



Q45
Does it cost money to register?

No. Registration is free.



Q46
Why should I register?

Once you register more information becomes available to you. The available examinations and costs will be displayed and you will have access to all tutorials and sample examinations.



Q47
How much do the examinations cost?

When you register for the site and log in you will see a menu of available examinations and the costs.



Q48
How do I buy an examination?

You have to be 18 years or older to purchase an examination. To purchase an examination you have to register for the site, login via the "Account holder (Parent / Teacher) link and then follow the links to “Buy Examination.”



Q49
What information do I need to enter a candidate?

Entering online is very similar to entering traditional examinations with the AMEB. Information varies slightly from state to state but the mandatory information required is the candidate’s first and last names, date of birth and gender.



Q50
I don’t understand how to do an examination?

There are a number of video tutorials concisely explaining and demonstrating how to do each part of the examination. We recommend that you view all these tutorials prior to undertaking the examination.



Q51
Can a candidate do practice examinations?

Yes, purchase of an examination entitles the candidate to unlimited practice examinations. The purchaser will receive an Examination Key for each candidate that they enter and when the candidate logs in they will be given the options of tutorials and practice examinations before they begin their official examination.



Q52
Can I see the candidate’s result?

Both the Account Holder and the Candidate will have access to the results on line. If you are a teacher and enter multiple candidates you will have access to all the results for examinations you have purchased (once they are completed). Candidates will only have access to their own results.



Q53
What happens if I can’t finish the examination?

The examinations are timed and once the candidate begins the examination it will be completed once the candidate clicks “Send, Finish, Send” or when the time allowed expires. If the candidate fails to complete the questions in the allocated time they will lose marks for the unanswered questions.

If you are unable to take your exam by its expiry date, please contact your state office: www.ameb.edu.au/state-offices



Q54
What if external events mean I can’t complete an examination?

In the event of a computer failure or a power black out or other such occurrence while a candidate is undertaking an examination the data entered to that point will be lost. The Examination Key will remain current and the candidate will be able to begin a new randomly generated examination at a time of their choice. 



Q55
What if I think the marking is incorrect?

Please send an email to online@ameb.edu.au with the following details:

The candidate's name and exam key

The subject and grade they undertook

The specific question you'd like reviewed and what aspect of the marking you think is incorrect.



Q56
Which internet browser should I use to sit an exam?

All online exam candidates must use the Extended Support Release (ESR) of Mozilla Firefox as their browser. There is a version of this browser available for PC users and Mac users below. There have been recent changes to the browsers that support the Shockwave plugin, and currently the ESR of Firefox is the most universal browser that works across both PC and Mac to run the exams.

PC users: please download the 32 bit version of the ESR of Firefox here.

Mac users: please download the OSX version of the ESR of Firefox here.

Once Firefox has downloaded, please click on the installer that will be stored in your browser's downloads folder to install Firefox ESR.



Q57
Can I enter students' details and a bursar go in later to complete the payment?

Yes. Simply login as an Account Holder and enter the exams and student details. You can then give the Account Holder login details to another person such as a school bursar. When they login, they will see a list of purchases you have begun with a date next to each one. Simply click on the purchase to complete the payment process and tax invoices and login details will then be emailed to the Account Holder's email address.



Q58
What is an LUI number?

An LUI number is a learner unique identifier (LUI) that is used exclusively in Queensland.  In Year 10, schools register students with the Queensland Curriculum and Assessment Authority and a learning account is opened for them. All eligible learning towards a Queensland Certificate of Education is recorded in student learning accounts, as well as where and when the learning took place, and the results achieved. 

When purchasing an exam this field is optional, so you can leave it blank if you wish (or if the student does not have an LUI number).

For further information about how AMEB exams can be counted towards a candidate's LUI number, please contact AMEB Queensland or the QCAA.





Save As You Go (SAYG) Questions
Q59
Why do we need SAYG?

Up until now if a candidate finishes or nearly finishes an exam and the exam freezes or fails to send they lose all their work up to that point. The only solution is for them to start again. SAYG will save student’s work up until the point that the problem occurred and they should be able to complete their exam.



Q60
How do I start my exam again?

You follow the same process to start your exam as you did previously and the supervisor will approve the restart of the exam.



Q61
Will I get extra time?

No. The exam timer will start from the same point that it was at when the problem occurred.



Q62
Can I review the answers I have already completed?

Yes. You can go back and review and modify your answers until you send the exam or the time expires.



Q63
Can the supervisor restart my exam whenever I like?

The supervisor will have 1 hour to restart your exam. After this time you will need to contact AMEB to allow the exam to be restarted.



Q64
Why does it have to be done within one hour?

This gives an opportunity for the problem to be resolved. In the event that the problem cannot be resolved in this time frame we suggest you contact AMEB for further advice.



Q65
How many times can I restart the exam?

You can restart the exam as many times as needed to send it.  Once you have clicked the ‘Send’, ‘Finish’, ‘Send’ buttons your exam will be sent for marking and you will not be able to access it further.



Q66
Do I need to have the same supervisor for each attempt?

No.  Different supervisors can supervise each attempt.  They just need to fill in their details on the supervisor page before the exam can be accessed.





 
 

 
 
 
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